Tipsoi FAQ: attendance, access control and security answers

Here are plain answers on how Tipsoi checks who enters your sites and who is really at work. Find your question below, or ask our team on WhatsApp.

1,400+

client organisations

Clients in 15+ countries. Built by a BUET team, with offices in 5 countries.

BRAC Bank PLC logo
BRAC Education logo
IDLC Finance PLC logo
Directorate General of Health Services (DGHS) logo
Sanyo Engineering and Construction logo
Radiant Pharmaceuticals Limited logo
Meghna Group of Industries logo
Padakhep Manabik Unnayan Kendra

Tipsoi FAQ: most asked questions

What is Tipsoi?

Tipsoi is attendance management and access control in one system. We build the face and fingerprint devices, the AI and the software ourselves. Tipsoi records who entered, where and when, at each branch and site you connect. That helps you pay only for time that was worked, and keeps people out of places they should not be. 1,400+ client organisations use Tipsoi today.

Does Tipsoi replace our HR or payroll software?

Tipsoi works alongside it. We are the attendance and security layer. Tipsoi checks each face or fingerprint, records the time and place, and flags odd attendance. You can pass that checked record to the HR, ERP or payroll software you already use. Use our API or a report export. Leave, shifts and payroll are also built into Tipsoi attendance management, if you would rather run them in one place.

Does Tipsoi work during power cuts or without internet?

Yes, for most power cuts. Most Tipsoi devices have a built-in battery that lasts 4 to 6 hours. Depending on the model, a device connects by LAN, WiFi or its own mobile data SIM. So a site needs no office network or PC. When the link drops, the device stores each record and sends it once the link is back. The Tipsoi app also records location offline. At BSEZ, devices on solar poles record entry at the edge of the zone.

How does Tipsoi stop proxy attendance and ghost employees?

A face or fingerprint check means one person cannot check in for another. Our face recognition is 99.99% accurate. App check-ins carry a live selfie and a GPS point, and only count inside the area you set. Our AI flags odd patterns and compares the people present with the people billed. On Meghna Group ships, records showed 40 people billed and 30 at work.

Can we see every branch and site in one place?

Yes. The Tipsoi dashboard shows who is present, absent, late or on leave, as it happens. It covers each branch, site and field team you connect. Reports filter by workplace, department or manager. The Device List shows which devices are online and when each one last sent data. Padakhep runs Tipsoi across 350 to 400 branches. DGHS runs 621 devices at 544 health complexes.

How much does Tipsoi cost?

The price depends on how many devices, sites and users you need, and which features you turn on. A group with 40 branches needs a different setup from a group with 400. So we price each project after a short call about your sites. Schedule a consultation and we will show you the system and send a quote that fits.

Does Tipsoi work outside Bangladesh?

Yes. Tipsoi has clients in 15+ countries. For markets outside Bangladesh, see Tipsoi Global at tipsoi.ai. It covers Türkiye, Malaysia and Singapore, among other countries. Tipsoi Global serves large organisations with attendance, access control and workforce cost. This site, tipsoi.pro, serves Bangladesh.

How do I book a demo?

Press Schedule a Consultation on this page and leave your details. Our team will call to set a time for your demo. In the session we show the devices, the web panel and the Tipsoi app. We can walk through a setup like yours. If you prefer chat, press Talk to an Expert to message us on WhatsApp at +8801600010004. We speak Bangla and English.

About Tipsoi

6 questions

Tipsoi is made by Inovace Technologies, founded in 2015; Tipsoi since 2017. Engineers from BUET started the company. Our own engineering and R&D teams build the devices, the AI and the software. So one team answers for the whole system when you need help.

Our leaders are Minhaz Khan, Chairman, and Asif Aminur Rashid, Managing Director. Munirul Alam is CEO and Md. Ikram Shimul is CTO. Khalid Musa Sagar is Engineering Manager. Mahir Ahmed is Operation Manager. You can read more about the team and our story on the About Us page.

Tipsoi’s global headquarters is in Singapore. Our hardware research and development office is in China, and we have offices in Dubai for the Middle East and in Istanbul for Türkiye. In Bangladesh, our engineering, delivery and support team works from H-18 (Level 4), Kazi Nazrul Islam Avenue, Shahbag, Dhaka-1000. Our engineers reach your site within one to two days. Or message us on WhatsApp at +8801600010004 at any hour.

1,400+ client organisations use Tipsoi, with 500K+ daily active users. Our clients use Tipsoi where a missed entry costs money or puts people at risk. BRAC Bank and IFIC Bank use Tipsoi to control who gets in. IDLC Finance checks 40 sites from one screen. DGHS uses it at 544 health complexes. BRAC Education uses it at 1,300+ schools. If your problem looks like theirs, Tipsoi fits.

Built end to end by our own team, started by BUET engineers: our own devices, AI and software, with one support line on WhatsApp 24/7 and engineers on site within two days. Many vendors sell software only, or resell imported devices. Then one fault can mean calls to two or three firms. With Tipsoi, it means one call.

Yes. Inovace Technologies is ISO 9001:2015 and ISO/IEC 27001:2022 certified. ISO 9001 covers how we manage quality. ISO/IEC 27001 covers how we protect information. Buyers and auditors can rely on both. They cover our cloud software and the devices we make, install and support.

Security and access control

5 questions

Yes. You set an access area for each door or zone. Then you choose who may enter it. A Tipsoi device at the door checks a face, fingerprint or card. Then it lets the person in or keeps them out. Every attempt is logged, and refused attempts show in one report for your security team. IFIC Bank uses Tipsoi to control who enters its server room.

You remove the person once in Tipsoi, and their access ends on every device you run with us. Nobody has to visit each branch. At BRAC Bank, access is removed nationwide within 60 seconds. That closes the gap where a former employee still opens doors at a far branch.

Yes. Each check-in and entry is kept with the person, the device, the place and the time. The All Logs report shows every punch from every device. The Unauthorized Logs report shows tries by people with no permission. You can filter by date, site or department and export the result for your auditor.

Yes. Visitor Management lets you book appointments, keep visitor profiles and manage visitor cards. Each visit goes into the Appointment Log, so you know who was on site and why. You set how long visitor data is kept. Deleting it on time cuts breach risk by up to 80%. At BSEZ, visitors pass the gates with QR passes.

No. Depending on the model, a device can use its own mobile data SIM and stay apart from your office network. At a bank or other high-security site, devices can send data over a private network to your own data centre. BRAC Bank runs Tipsoi this way.

Attendance and workforce cost

6 questions

Tipsoi shows the hours you pay for but did not get. Absent and Late reports show the work hours lost. Overtime is checked against what managers approved, before payroll runs. Vendor bills for contract staff are checked against the verified headcount. At BRAC Bank, Tipsoi helped stop about BDT 5 lakh a month in false vendor billing.

Yes. On a construction site, each worker checks in on a portable Tipsoi device with their face. Site Management groups people by site. The Site Attendance report shows who was really there each day. Our AI then checks that count against the headcount on the bill. Sanyo Engineering and Construction uses portable Tipsoi devices across 3 project sites.

Yes. The Overtime Report shows two figures side by side. One is the overtime each person worked. The other is the overtime their manager approved. With the Overtime Allocator you set a maximum overtime allowance. Hours beyond it are not counted. You can raise or lower that limit when the work needs it.

Yes, as part of attendance management. You can set shifts, shift groups and rotating rosters, even a full year ahead. Leave rules can differ by level. They can carry leave forward and add earned leave. Staff apply for leave in the Tipsoi app, and managers approve it there. Shifts, leave and attendance then add up to one record for pay.

Both. Payroll in Tipsoi attendance management works out salary from real hours, overtime and leave. It also makes payslips and salary certificates. If payroll runs in other software, export the reports or connect it through our API. Either way, salary starts from checked attendance.

Yes. Say office hours change for Ramadan and nobody updates the shift in time. You can change the shift time for that shift group even after the days were recorded. Past records then recalculate with the new times, so nobody gets a wrong late mark.

Devices

4 questions

Tipsoi devices accept face, fingerprint and RFID card, depending on the model. Field staff can also check in with the Tipsoi app. You can use face at the door and the app for people on the move. If a worn fingerprint reads badly, enrol that person’s face or a card instead.

Tipsoi face recognition is 99.99% accurate and checks up to 30 faces per minute. Our face devices use two cameras, one infrared and one colour (RGB), so they work in changing light. A queue at shift change moves fast, and each check-in goes to the right person.

Tipsoi devices work from 0 to 45°C. That covers offices, factory floors, gates and most site conditions in Bangladesh. For an outdoor gate or a site with special needs, ask us which model fits best before you order. We will match the device to the spot.

Every Tipsoi device comes with a 2-year warranty. You also get 24/7 WhatsApp support and engineers on site within one to two days. Since we build the device ourselves, the same team that made it fixes it. The full terms are on our return, refund and hardware warranty policy page.

Software, app and integrations

5 questions

The Tipsoi app is our mobile app for Android and iOS. Staff check in from approved places with a live selfie and GPS. They also apply for leave, late arrival or field visits. Managers see their team’s attendance, approve requests and view field staff locations as they happen. Location tracking works offline and catches up when the signal returns.

Yes. Set a geo-fence around each approved place, such as a branch, a client office or a site. Staff can check in with the Tipsoi app only inside that area. Each check-in carries a live selfie and a GPS point. Field Visit reports show where people went and for how long, so travel bills match real visits.

Tipsoi software works with ZKTeco, Hikvision, Dahua, Suprema and Uni-Ubi devices, and with HID and LenelS2 access control. So you can keep devices you already own. For your other software we offer an API and SDK. Use it to send attendance into HR, ERP or payroll software. Depending on the model, devices connect to our cloud by LAN, WiFi or mobile data.

Our AI recognises faces on the devices and answers questions in Bangla or English. Staff can ask a device or the software about their own attendance or leave. The AI also flags odd or suspicious attendance and checks headcount against bills. And it shows attendance patterns across your sites, so you see where problems repeat.

Staff and managers sign in to the Tipsoi app on their phone. Admins and managers use the web panel, which opens from the login link on our platform page. Your Tipsoi admin sets up each person’s account, so ask them first if you cannot sign in. If you are the admin, message us on WhatsApp at +8801600010004 and we will help.

Data and privacy

3 questions

By default, your data is kept in the Tipsoi cloud and reached through the web panel and the Tipsoi app. Your rules may say data must stay in-house. In that case, devices can send records over a private network to your own data centre. Tell us your rules and we will plan the setup with you.

Data moves between the devices and the cloud in encrypted form. Admins, HR and line managers each get their own role, and each role sees only what it needs. Every access event is kept in an audit trail. We also ship regular security updates.

Yes. Tipsoi devices and software are GDPR compliant. That helps when a partner or buyer abroad asks how you handle staff data. You decide how long visitor data is kept. When a person is removed from Tipsoi, their face template is deleted.

Setup, support and growth

4 questions

Most projects take 1 to 3 weeks, depending on how many sites you have and what you need. We help you prepare your staff data, install the devices, enrol faces and train your team. You can add hundreds of staff at once from an Excel or CSV file.

Very little. Staff check in with a glance at the device, and the Tipsoi app is simple to use. We give admins and managers one-to-one training. Staff can also ask the AI assistant, in Bangla or English, when they forget where a report is.

You get 24/7 WhatsApp support at +8801600010004 and a hotline 10 hours a day. Engineers reach your site within one to two days. We also fix issues remotely and send regular software updates. Because we build both the devices and the software, one team owns every fault.

Yes. Tipsoi works for organisations from 10 to 10,000+ employees. Add sites, devices and staff in the same system as you grow. When a device moves to another branch, you change its location in the device list. BRAC Bank and DGHS each run Tipsoi across hundreds of locations.

Still have a question?

Bangla support. 24/7 WhatsApp support.